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• FAQ • MSDS Sheets • Referance Tools & Tips

FAQ Questions

Q1.What is the best way for me to analyze my cost when using Mednik’s wiper?

Q2.What method of payment do you accept?

Q3.Do you offer billing terms?

Q4.What are the common methods to place an order?

Q5.Do you accept Purchase Order numbers?

Q6.Do you sell to Distributors?

Q7.Do you give volume discounts?

Q8.How long will it take to receive my order?

Q9.May I pick up my order?

Q10.Once shipped, how long will an order be in transit?

Q11.Does Mednik ship outside of the U.S.?

Q12.How may I obtain an MSDS on a product?

Q13.Does Mednik charge for trial samples?

Q14.What are your hours of operation?

Q15.What is your return policy?

Q16.What is your exchange policy?

A1. Rags are sold by the pound but used by the piece. One way to help analyze your cost is to determine your cost per wiper. Mednik Riverbend can provide customers with an approx. number of wipers per lb to help determine this cost. Also, we can provide quality solutions to maximize your wipers per lb, while also helping reduce your cost. PleaseContact Usby email or call a Mednik Riverbend representative toll free at 800-325-7193 for more details.

A2.Mastercard, Visa, American Express, Discover Card, Money Orders and Checks. We also accept ACH Direct Deposits to our bank account.

A3.We offer open billing terms to businesses contingent upon credit approval. Call us toll free at 800-325-7193 for a credit application form or download aCredit Application (PDF), here.

A4.Most orders arrive via phone, fax, email and through various computer software programs. NOW,we also accept orders through our secure website.

A5.Yes, we accept PO numbers with prior credit approval.

A6.Yes, we do sell to distributors and are always looking to bring new companies on board. Please call us toll free at 800-325-7193 orContact Usby email for additional information

A7.Yes, our prices are structured so the more you buy, the lower the cost. Please call 800-325-7193 or clickLets Make A Deal.

A8.Most orders are ready for shipment within 24 hours of receipt. Lead times for special order items and for full truck loads may take up to 5 working days. Please call us at 800-325-7193 orContact Usby email if you have any questions. We accommodate expedited service, but rush delivery charges might apply.

A9.Yes, in fact we are located within 1 mile of 3 major interstate highways so we are easy to find and we will promptly get you loaded and on your way. Orders may be picked up Monday-Friday between 7:30am-4:00pm.Click here for directions

A10.Orders shipped into the Midwest U.S. take approximately 1 or 2 business days to deliver. Orders shipping to the Rockies and west and to the East Coast corridor take between 3-5 business days. Orders placed on-line with Mednik will receive an automatic e-mail notification which contains a UPS tracking number and a link to UPS. Mednik is happy to promptly track any shipments, simply call us at 800-325-7193 orContact Usby email

A11.Yes, we ship thoughout North America. PleaseContact Usby email or call us at 800-325-7193 for more information

A12.All products the require an MSDS have a PDF file that can be found on the specific product page or a complete list can be printed in our Resource Center.

A13.We are happy to provide free samples of any product to try. Further, if subsequent samples are needed for additional testing, we provide those at no charge. Please fill out theContact Usform or call toll free at 800-325-7193.

A14.We are open Monday through Friday, 7:30am-4:00pm CST.

A15.We will accept returns for any item within 7 days of receiving the goods. Before sending anything back, please call 800-325-7193 to obtain a Return Authorization Number. No returns will be accepted without this number printed on the returning package. The cost minus shipping will be refunded upon receipt of the goods. All return shipping is the responsibility of the customer.

A16.We will be happy to exchange any item if you ordered the wrong product. Please call 800-325-7193 first to obtain a Return Authorization Number. We do require that you test a sample of the replacement item prior to completing the exchange. This will ensure that you are completely satisfied with the replacement product. Our expert sales staff is also available to answer any questions and assist you in finding the right product for the right job. If the cost of the replacement item is lower than the cost of the returning item, we will refund the differance minus shipping. All return shipping is the responsibility of the customer.

Referance Tools & Tips

Note: to view an Adobe Acrobat PDF file, you need to have a copy of Adobe Acrobat Reader installed on your computer. If you do not have a copy of Adobe Acrobat Reader on your computer, download the latest version of Adobe Acrobat Reader free from theAdobe Web Site.

Metal Scanned Rags (PDF)

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Solution Wipes Line Card (PDF)

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Fresh Start Pre-Moistened Disinfectant Wipes Efficacy Data (PDF)

Ice Melt Line Card (PDF)

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Orange Peel Pre-Moistened Wipers Line Card (PDF)

Chemical Resistance Chart for Mats (PDF)

Chemical Resistance Chart for Spill Control Products (PDF)

Credit Application (PDF)

Rite Cut Rags Line Card (PDF)

Shop Towel Line Card (PDF)

Shop Towel Literature (PDF)

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Product Line Card (PDF)


Orange Peel (PDF)

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Fresh Start Disinfectant Wipers MSDS (PDF)

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Rock Salt Ice Melt (PDF)

Magnesium Chloride Ice Melt (PDF)

Potassium Chloride Ice Melt (PDF)

Calcium Chloride Ice Melt (PDF)

Oil Dry (PDF)

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Oil Specific Pad (PDF)

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Universal Pad (PDF)

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