Frequently Asked Questions

Since 1930, we have built our business and our reputation on delivering the highest quality wipers in the marketplace, combined with our unconditional 100% money back guarantee.

Over the years we have perfected wiping and absorbing materials for a multitude of industries. A quick glance at our special abilities will help guide you in making the right choice for your needs. After all, our motto is “Your vision, our goal.” That says it all.

Of course we do! We try to cover the complete spectrum of clients’ needs. From a retail home user, to the truckload distributor, we offer value to any size buyer based on quantity.

Call us at 1-800-325-7193 or submit a contact form and let’s talk. No order is too small nor too large. We’re here to help. Savings can be had at ALL LEVELS OF PURCHASING.

Metal presents a problem on many fronts. Reclaimed rags from clothing discards have the highest tendency to contain metals. Whether it be a staple, snap or zipper, there’s always a minor chance that metal could be present.

Because each wiper is cut by hand, human error can come into play. That’s specifically why we have multiple packing lines that employ state-of-the-art metal scanners to avoid the potential for metal contamination. Non-wovens, mill ends, linens and specialty items will not be affected.

To make it a no-brainer, we go the distance so there is not a concern. For FDA or critical wiping needs, we have the ability to offer you a lower cost per wiper while eliminating the fear that metal is present.

You can also check out our resources page for more info about our metal scanning practices. 

Most orders are ready for shipment within 24 hours of receipt. Lead times will vary from stock to custom production. Special orders or truckload quantities could take up to 5 working days.

Please contact us at 1-800-325-7193 or submit a contact form if you have questions. We accommodate expedited service to meet your needs. A partial or abbreviated shipment that would get you out of a jam would not be a problem.

You need them when you need them, and that’s where our high standard of service stands out. It’s what sets us apart from the rest. In the end, it’s all about you!

All orders ship from St. Louis MO 63134, conveniently located in the center of the U.S. Our facility is within minutes from all hubs of transportation: rail, over the road carriers, air and local delivery services.

Mednik Riverbend thrives and specializes in supply line distribution. We have over a hundred various retail and wholesale partners throughout the United States. A part of our growth strategy is the private labeling of our products for distributors. NO products—not one—being sold throughout the U.S. will have our name on it. Makes it kind of hard to be a brand, right?

Contact us. We are more than happy to direct you to the nearest brick and mortar distributor locations throughout the Continental U.S.

We accept all major forms of credit cards: Mastercard, Visa, Amex, Discover, money orders, company check, ACH direct payments and wire transfers.

Absolutely. We offer open terms for payment upon approval of our credit application. Click here to download our credit application form.

As an alternative to credit cards and open terms, we also accept COD as a payment method. If you would like to pay with COD, please contact our sales representatives at 1-800-325-7193 or submit a contact form to place your order.

Yep. Call us at 1-800-325-7193 or submit a contact form. We are more than happy to send a sample. Why not try it and see firsthand what works the best?

For distributors and larger volume customers, we offer quite a handsome amount to thoroughly test. There’s never a charge for samples. If more is needed to make a decision, feel free to request additional samples to make sure that you are 100% satisfied with your choice.

We are one of the few companies who believes you need to be 100% satisfied—or we will replace it or give you your money back. NO QUESTIONS ASKED. If our product is defective, was the wrong choice for your application, didn’t live up to your expectations, or is not working for the task at hand, we will return it, replace it or refund your payment. Contact us, tell us why we failed to meet your expectations so we can make sure it’s not repeated, and we will set in motion the correction that best makes you happy.

WE ARE IN IT FOR THE LONG RUN. We want to grow old with you.

YES!! That’s our sweet spot. With our wide selection of time tested and industry proven products, coupled with all of the various offerings that we can do in house, WE CAN SET YOU APART FROM YOUR COMPETITION.

Mednik Riverbend offers impeccable customer support, competitive logistical and freight support, private labeling, marketing support and cost savings. It’s imperative for our distributors to have the peace of mind that we protect them within their markets. Therefore, we build partnerships that allow us to take our wide range of offerings and offer them to you, with your name, part number, and logo to help you capture an increased market share.

After all, our motto is “Your vision, our goal.” That’s what we’re all about.

Sustainability is what we’re all about. Being the largest recycler of textiles in the Midwest, we’ve built a reputation for offering green alternatives to traditional wiping products. We put each of our vendors through a lens of sustainability and continually strive to source products that are environmentally friendly. We ask that you consider purchasing at least a percentage of your needs with recycled products.

Sure they are. But, the advantages of this high-performance wiper are maximized by implementing proper care techniques. Simply go to our resource page and click on the downloadable .pdf for Easy Tips to Maximize Results and Prolong the Life Cycle of MICROFIBER TOWELS. Check out the time-tested tips.

Really? Your mom didn’t tell you how to care for a towel when you went off to college? Great. So here you are as an adult asking again but good for you because we probably know a little more about towels than your mom.

Go to our Resource page and click on TOWEL CARE TIPS. Poof—right in front of you! How to avoid lint. Towel care. Towel separation. Everything you need to maximize your terry investment.

We offer open terms to businesses contingent upon credit approval. Call us toll free at 1-800-325-7193 for a credit application form or download a CREDIT APPLICATION (PDF).

Under RESOURCES > MSDS SHEETS. Note: Reclaimed clothing and linen discards do not have MSDS sheets. They are recycled and random products.

Not being Amazon with millions of offerings, we felt a simple and concise product mix was the best way to go. That being said, we purchase from large numbers of vendors and have the same tremendous buying power of any and all of their offerings. So, if you are looking and don’t see what you need, simply call or email us and let us go to work.

We stock a wide variety of goods but we have access to a huge amount of products available. We might stock white, you need pink. We have it folded, you need it in flat. We get it.

Ask, and let us go to work for you.

Good question. I hear it all the time because it’s not like there’s a ton of us out there.

When I was in college, my future brother-in-law used to stop by our apartment when he was making sales calls to the campus. He dressed nicely, had a nice car and lived in a nice house. I was a poor, broke college student. A year or two after graduation, he asked me to come aboard and build a business together. Fast forward 40 years later, and I’m still at it, going strong.

From a small shop in St. Louis’s north side to a state-of-the-art facility handling over 10 million pounds of textiles annually, we’ve gone from worrying about making payroll to worrying about how to help make a difference in people’s lives through our corporate community give back efforts. It’s been a wonderful and meaningful journey and we still have a lot more to prove.